First an apology, it appears that due to our popularity we are victims of our own success.
We always do our best to give everyone a personal customer service with timely replies
to all enquiries whenever possible. Recently however the number of enquiries has grown
to the point where it's not possible to reply to every support request with an answer sent
by myself specifically written to address questions asked. The only solution we have to
offer is a Self-Service Support Portal with Helpdesk ticket system and Knowledge Base.
Please allow for our current situation, where we have a Knowledge Base as a 'work-in-
progress' and hundreds of Helpdesk tickets to reply to with more coming in every day.
Our strategy is currently to group replies into categories for each new Knowlege Base
article as it becomes available online, rather than reply strictly by the date received.
Thank you for your patience.
Terry Stockham